Communication skills course

Conflict resolution

Delivery Mode

Live Online & face to face classroom

lessons

5

skill level

all

duration

16 hours

language

english

  • Delivery mode : Live online and classroom
  • Course Duration : 16 hours
  • Live Online Duration : 4 days (4 hours each day)
  • Classroom Training Duration : 2 days
    (8 hours each day)
CONFLICT RESOLUTION

Course Overview

Conflict is common at workplaces. Everyone has had them and will probably have them in the future.

This sixteen hours training program presents tool and techniques so participants can more confidently deal with workplace conflict.

The program explores the definition of conflict and presents how conflict situations can have positive outcomes.

Participants will practice a conflict resolution process to successfully handle workplace conflict.

Also, learn common tactics, counter tactics, and games used in conflict resolutions.

  • Delivery mode : Live online and classroom
  • Course Duration : 16 hours
  • Live Online Duration : 4 days (4 hours each day)
  • Classroom Training Duration : 2 days (8 hours each day)

Delivery Methods:

  • Self-discovery and critique
  • Group exploration and facilitator led discussions
  • Game based learning
  • Practical exercises
  • Best practice theory exploration

Completing this course will help you:

By the end of this training course participants will be able to:

  • Learn, practice and follow a process of resolving conflict
  • Become more confident in handling interpersonal and common workplace conflict situations
  • Find out their own preferred style of resolving conflict and become aware of the different styles of resolving conflict
  • Follow a step-by-step process of successfully mediating conflict between two parties

Who is the course for?

Business professionals who wish to enhance their communication and conflict resolution skills

Learning Path

  • Is conflict good or bad?
  • Potential benefits of conflict
  • The costs of conflict
  • Is this a conflict? Definition of workplace conflict
  • The Four possible conflict outcomes
  • Conflict resolution styles
  • Find out your preferred conflict resolution style – self-assessment
  • The importance of using the right language when resolving conflict
  • The six conflict resolution language fundamentals
  • The conflict resolution process
  • The conflict resolution process skill practice activity
  • Games and conflict resolution
  • Counter tactics and dealing with games
  • What is mediation?
  • Characteristics of a mediator
  • Key mediation tips
  • The Four steps of mediation

Competitive review game

Are you ready to start ?

Connect with us

Share this course :

Facilitator(s)

Name of Trainer

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo. Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.