Communication skills course

Emotional Intelligence

Delivery Mode

Live Online & face to face classroom

lessons

7

skill level

all

duration

16 hours

language

english

  • Delivery mode : Live online and classroom
  • Course Duration : 16 hours
  • Live Online Duration : 4 days (4 hours each day)
  • Classroom Training Duration : 2 days
    (8 hours each day)
Emotional Intelligence

Course Overview

Some people have read the classic books on EI and think the concept is great, but still wonder what it really means in practice for them. A Coach/trainer may think, this is great stuff, but how am I supposed to teach it. The Emotional Intelligence course presented here aims to satisfy both sets of needs.

The best way to learn Emotional Intelligence is through group interactions and in a controlled environment such as a training course. This course is designed to cover critical competencies within EI and train the delegates to become much more skilled in EI. Questionnaires, individual exercises, group practical’s and home exercises are provided to make sure the delegates get an all-inclusive learning and can immediately benefit from the skills.

  • Delivery mode : Live online and classroom
  • Course Duration : 16 hours
  • Live Online Duration : 4 days (4 hours each day)
  • Classroom Training Duration : 2 days (8 hours each day)

Delivery Methods:

  • Self-discovery and critique
  • Group exploration and facilitator led discussions
  • Game based learning
  • Practical exercises
  • Best practice theory exploration

Completing this course will help you:

By the end of this training course participants will be able to:

  • Use Emotional Intelligence to maximise the effectiveness of your communication with others and feel better about yourself

Who is the course for?

Business professionals and aspirants who wishes to increase the quality of interactions with others and also to increase own productivity.

Learning Path

  • What is EI?
  • What constitutes the EI framework?
  • What are EI competencies?
  • What is emotion?
  • Why are we emotional?
  • How does “Emotional Hijacking” take place?
  • How does the brain process emotions?
  • How does the brain perceive the world?
  • How to take advantage of the power of optimism?
  • How to manage your anger effectively?
  • How to control your worry?
  • How to motivate yourself?
  • How to avoid apathy?
  • How to be creative?
  • How to have empathic communication with others?
  • What is the physiology of empathic communication?
  • How to have effective group interactions?
  • How to listen positively?
  • What are the “Negative Listening Types”?
  • How to raise your social awareness through listening?
  • What are the “Six Human Needs”?
  • How to recognise others’ needs and desires?
  • How to categorise people based on their needs to make useful conclusions on follow up actions?

Competitive review game

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